Dear <username>,
I am really sorry to hear that your "PSP - Konsole E1000" is not working anymore.
Perhaps you will be able to receive some technical help through the website link below?
http://www.sony.ru/section/glavnaya
Otherwise please return the item to us for repair.
The following link will take you to a page on Amazon.de where you'll be able to print your return mailing label:
The page will contain instructions for printing your return authorisation, printing your label, and preparing your package for return.
If clicking on the link doesn't seem to work, you can also copy and paste it into your browser's address bar, or you can retype it there.
Please frank the parcel sufficiently, and then advise us of the transport cost by using the link below, so that we can refund you:
Bitte klicken Sie für Ihre Antwort an uns gleich hier:
Thank you so much for your effort.
I wish you a very pleasant day.